The Quote: "Organizations, to be blunt, really screw this up a lot. It's mind-boggling how bad most organizations are with metrics. It's just shocking."
Who Said It: Michael Hammer, author, former MIT professor and founder of his eponymous consulting firm.
In Context: In a recent conversation with CIO Insight, Hammer explained why many conventional performance metrics don't work--and why companies have been slow to catch on. Most commonly used metrics, he says, are "functional, historical and financial." Instead, businesses need current, end-to-end measurements that go beyond quantifying dollars. Still, he says it's "mind-boggling" how slow companies have been to recognize and correct the problem.
Find Out More:
CIO as Chief Process Officer, Not Strategic Leader
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